MASU Privacy Statement

We have always valued our clients privacy. From 21 December 2001 we are bound by the Privacy Act 1988 and the Insurance Council of Australia Privacy Code (once operational) when we collect and handle your personal information.

About your information

At MASU, we collect personal information that is necessary to provide and manage the products or services we offer, develop and identify products and services that may interest you and to conduct market or customer satisfaction research.

We disclose personal information to third parties when necessary to assist us and them in providing and managing the relevant services and products. This may include agents, brokers, contractors, insurers, reinsurers, loss assessors, medical practitioners, insurance intermediaries, insurance reference bureaus, credit reference agencies, our and your advisers, persons involved in the claims handling process, Government authorities, courts, tribunals or other dispute resolution bodies. We limit the use and disclosure of any personal information provided by us to them to the specific purpose for which we supplied it.

We require your authority to collect, use and disclose your personal information for these purposes. We also require your express authority to, where applicable:

• Obtain details of any insurance held by you now or in the past, or any claims experience under that insurance, whether with MASU or another organisation, which may be relevant to the acceptance of your application or proposal, or to the resolution of a claim; and

• Collect, use and disclose your personal information that amounts to sensitive information under the Act, as required to provide and manage the relevant product or service.

 Personal information about others

If we give you personal information, you and your representatives must only use it for the purposes to which we agree. Where relevant, you must meet the requirements of the Privacy Act when collecting, using, disclosing and handling personal information on our behalf. You must also ensure that your agents, employees and contractors meet the above requirements.

When you give us personal information about other individuals, we rely on you to have made or make them aware that you will or may provide their information to us and the types of third parties we may provide it to, the relevant purposes we and the third parties will use it for, and how they can access it. If it is sensitive information we rely on you to have obtained their consent on these matters. If you have not done or will not do either of these things, you must tell us before you provide the relevant information.

If you do not agree to the above we may not be able to provide you with our services or products. If you wish to request access or correction to the information we hold about you, opt out of receiving materials we send or request a copy of our privacy policy then contact The Director, level 9, 225 Clarence Street, Sydney NSW 2000. Further information about MASU is available at www.masu.com.au.